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Relationship between the components of product/service quality and the customers’ emotions and satisfaction
design quality conformance quality emotions satisfaction
2009/8/25
This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions. Undergraduate college...
The employee satisfaction in metalworking manufacturing: How do organizational culture and organizational learning capacity jointly affect it?
employee satisfaction organizational culture organizational learning capacity
2009/8/25
The research was applied on 578 employees of the related industry. By the results, we have determined that the constructed model is significant and there is positive significant correlation both betwe...