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An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication
business communication customer complaint response strategy politeness
2014/6/16
This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...
Motivating ESl/EFL Students to Write a Complaint Letter
ESl/EFL Students a Complaint Letter
2009/10/15
The objective of this task-based lesson is to have students write a complaint letter based on their own research, which will lead to a face-to-face meeting to discuss the problems in more detail. It w...