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Using administrative data from the University of California (UC), we present evidence that UC campuses changed the weight given to SAT scores, high school GPA, and family background in response to Cal...
This paper investigates the effect of a regulation mandating a minimum nurse-staffing level on the quality of healthcare in nursing homes. To comply with the regulation, firms increase employment of n...
We examine the relative quality of foreign-educated nurses using wages as a measure of skill. Philippine-educated nurses enjoy a wage premium that is not explained by observed differences in worker or...
We use administrative data from Texas to estimate how graduating from a state fl agship or a community college relative to a nonfl agship university affects the distribution of earning...
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...
We use administrative data from the lottery-based open enrollment system in Beijing middle schools to obtain unbiased estimates of school fixed effects on student performance. To do this, we classify ...
The workshop was highly appreciated by the participants and was deemed to be an adequate response to the needs of the telecommunication operating entities. It also highlighted the need to take a furth...
The Ministry of Public Health has implemented increasingly complex payment schemes to cope with the internal brain drain situation among certain categories of health personnel. Non-private-practi...
National guidelines for human resources for health care in Tanzania require focused revisions in order to reflect the quality indicators more adequately when monitoring and setting criteria for HR dis...
Formative supervision can improve the quality of reproductive health services, especially in areas where there is on-site skill building and refresher training. This approach can also mobilize communi...
The principles outlined in the handbook provide a regulatory framework for locally establishing higher education courses of good quality that will contribute to enhancing the teaching and learning exp...
This review leads to three main conclusions: (1) staff shortages are a major obstacle to providing good quality EmOC; (2) women are often dissatisfied with the care they receive during childbirth; and...
This paper is about changes in the business world. The main goal is to study the implications related to people’s creativity expression owing to work organization in small groups in the Ambev S.C. bra...
Prior research has recognised the association between Quality of Work Life (QWL) of the service providers and the quality of service offered. Studies have also found QWL to be an important factor infl...
Prior research has recognised the association between Quality of Work Life (QWL) of the service providers and the quality of service offered. Studies have also found QWL to be an important factor infl...

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